CMiC’s Commitment to our Customers, Partners and Employees in Response to the COVID-19 Pandemic
The health and welfare of our customers, partners, employees and the communities in which we live and work is our highest priority as we actively monitor, adapt to and manage through the COVID-19 pandemic.
To that end, we have deployed and tested business continuity protocols that allow CMiC to continue operating with as little disruption as possible as we adapt to the health risks created by the pandemic as well as the restrictions implemented by national, regional and local governments. Specifically:
All CMiC teams have been fully equipped to work remotely as we continue to stress test our protocols and capabilities. CMiC’s technology, systems and data are secure and fully available. Our customers have been assured that that their Account or Project Managers are all fully engaged in orchestrating all ongoing work and in meeting or exceeding all commitments.
We have implemented – and will update, as required – protocols for our employees who have recently travelled or who may become ill. We have restricted business travel and are monitoring all personal travel to identify and minimize risks.
We are working with customers to ensure that ongoing implementation projects proceed as scheduled while ensuring the safety of all customer and CMiC staff involved. Any training or consulting engagements scheduled onsite can also be effectively conducted remotely using video conferencing and secure remote system access technologies, as we have done successfully over the past several years.
As a result of these and several other measures we have put in place, we anticipate minimal impact to our customers’ business from the ‘shelter-in-place’ and ‘social distancing’ protocols being adopted in cities around the world. At the same time, we understand that the situation is highly fluid and rapidly evolving. We will provide continuous updates about CMiC and our operations through our Customer Support Portal and other communications channels. CMiC will continue to meet or exceed our customers’, partners’ and employees’ needs while ensuring a safe and productive working environment for all.
We are grateful to our customers for their continued loyalty and support, and to our employees for their unwavering commitment to the safety and well being of the organizations they serve and the communities of which they are a part. The entire CMiC family looks forward to remaining fully engaged with all stakeholders, with minimal disruption.
Stay safe and be well,
President & CEO, CMiC